NISO Training Series - Assessment Practices and Metrics for the 21st Century - November 2, 2018 - Session Three - Using Available Tools

NISO runs two, eight-week online training series each year, typically designed to provide early to mid-career information professionals with guidance on specific aspects of their roles, which they can then put into practice in their day-to-day work. Each session is recorded, shared immediately with participants, and made openly available after two years.

Dr. Frankie Wilson is the Head of Assessment at the Bodleian Libraries, University of Oxford. She provides strategic leadership for assessment throughout the Libraries, including training staff in assessment techniques and designing and running assessment activities to drive improvements in service provision. Frankie holds a Doctorate in the field of assessment, quality and culture change in academic libraries, and continues to be an active researcher as well as a practitioner. She is Chair of the International Conference on Performance Measurement in Libraries, and serves on the Library Assessment Conference Board.

Martha Kyrillidou runs a consulting company, QualityMetrics, LLC, from Silver Spring, MD. She consults in management, evaluation, assessment and R&D activities. She helps libraries respond to customer needs through the development of user-focused services and culture that enhance the user-experience. Martha holds a PhD in library and information science from the University of Illinois at Urbana-Champaign, and an MLS and an MEd with specialization in evaluation and measurement from Kent State University.