NISO Virtual Conference - The User Experience - Just Fix It, January 26, 2022

The user experience can be viewed through a variety of lenses. What makes sense to the developer may be baffling to the user. Navigation may or may not be intuitive. Buttons labels can be confusing. Processes seem tedious or cumbersome. How can we ensure that users find the functionality or content they expect? That some useful resource hasn’t inadvertently been hidden? Are there small tweaks that could make a world of difference? Are they easy to make or will they require a significant overhaul of the user interface? We’ll hear from a group of industry professionals, with experience of enhancing the user experience in various ways while keeping an eye on technical debt, costs, and time. Confirmed speakers for this event include Lettie Conrad, Senior Associate, Product Research and Development, Maverick Publishing Specialists;; Sam Herbert, CEO and Co-founder, 67Bricks; Rachael Hu, User Experience Manager, California Digital Library; Björn Johansson, Product Designer, Springer Nature; Chan Li, Assessment Librarian, UC Berkeley; Michele Potter, STEM Strategist, UC-Riverside; Jessica Smith, Manager, Discovery and Research, Jstor Labs; and Nathan Westgarth, VP of Product Management, Aries Systems.

Event

54 Videos

NISO Virtual Conferences

These half-day events cover a range of important and timely topics in more depth than our monthly webinars. With expert speakers from across the information community, they include a mix of formats — keynotes, case studies, perspectives, and vision interviews. Recordings are shared immediately with registered participants, and made openly available after two years.

Speaker

1 Video

Björn Johansson

Product Designer, Springer Nature

Björn, who prefer no pronoun, is currently the product manager and product designer in two Springer Nature teams that build self-service tools for librarians. The teams' focus is on licensed content and thus on contributing to an smooth transition into a mostly Open Access future. Previously Björn has helped design video-on-demand services for kids at the Swedish National Television. Björn also runs online stores for plants and posters, and often show up to meetings in flamboyantly patterned shirts.

Speaker

1 Video

Chan Li

Assessment Librarian, UC Berkeley

Chan Li serves as the Assessment Librarian at UC Berkeley Library. In this role, she is in charge of establishing a holistic library assessment program and is responsible for developing and supporting various library assessment activities based on the Berkeley Library’s strategic priorities and directions. Prior to the position at UC Berkeley, she worked at the California Digital Library and has developed Journal Weighted Value Algorithm, which is still widely used and recognized within the academic library community. She received her M.L.I.S from UCLA.

Speaker

1 Video

Jessica Smith

Manager, Discovery and Research, Jstor Labs

Dr. Jessica Smith has 17 years of experience exploring and understanding user needs and iteratively crafting user interfaces to meet those needs. For 14 of those years, she has worked in the higher education space, using UX principles to solve problems for scholars, teachers, and students. She lives in the Ann Arbor, MI area with her husband, son, and cats.

Speaker

3 Videos

Lettie Conrad

Senior Associate, Product Research and Development, Maverick Publishing Specialists

Lettie brings 20 years’ experience in scholarly publishing to her diverse portfolio of product research and development projects. She is dedicated to helping information organizations cultivate user-centered, standards-compliant approaches to digital publishing and academic programs. As a senior associate with Maverick, her expertise lies in driving product strategy to optimize user engagement with academic content platforms. Lettie is currently North American Editor for Learned Publishing, a ‘chef’ with the SSP’s Scholarly Kitchen blog, and an Information Science PhD candidate at Queensland University of Technology, Brisbane.

Speaker

1 Video

Michele Potter

Collection Strategist for Science, Technology, Engineering & Mathematics (STEM) University of California - Riverside

Michele is the Collection Strategist for Science, Technology, Engineering & Mathematics (STEM) at UC Riverside. Her key responsibility is to oversee STEM collection management including assessment and evaluation, transformative collection models, ebook packages, and user engagement.

Speaker

1 Video

Nathan Westgarth

VP of Product Management, Aries Systems

With over 20 years of experience in product management, project management and software development, Nathan has been leading the Aries product team since early 2021, enhancing the company’s suite of workflow management solutions for publishers, Editorial Manager® and ProduXion Manager®. Previous roles include product management and leadership for researcher platforms such as ScienceDirect and Mendeley at Elsevier, as well as managing Dimensions and Projects at Digital Science alongside coaching and mentoring founders and product teams in Digital Science’s portfolio companies such as Figshare and Altmetric.

Speaker

1 Video

Rachael Hu

User Experience Manager, California Digital Library

Rachael serves as the User Experience Manager at the California Digital Library (CDL). She manages and facilitates the discovery and design process for online services and tools produced and maintained by CDL for faculty, researchers, and students at the 10 University of California campuses . She leads the requirements gathering and the design and specification of the user experience for these services. Rachael brings over 20 years of experience in user experience with a special focus in the full range of academic information services in special collections and archives, digital preservation, and library discovery systems.

Speaker

3 Videos

Sam Herbert

CEO and Co-Founder, 67 Bricks

Sam Herbert is CEO and Co-Founder of 67 Bricks. Sam has the rare ability to recognise each client’s needs and the capacity to help people understand and unravel the complexities of today’s technologies, and build products and platforms that deliver compelling user experiences. He has worked with some of academic publishing’s most respected firms including SAGE, Emerald Publishing, Taylor & Francis and Wiley.