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NISO Webinar, Meaningful Metrics (Second of Two)

It's time to revisit metrics. How can they be made more precise and illuminative? Publishers, librarians, and their vendors use similar vocabulary (such as usage) but what they mean by their terminology (downloads, referral, etc.) and how they interpret it may differ. What data needs to be collected? How long is it retained? What are appropriate data-sharing practices? How should providers measure use of open educational resources? Or use of open access monographs? Can we come to agreement on the meaning of the behavioral data that may be automatically gathered in? In short, how can we make metrics more meaningful? The first half of this event dealt with metrics associated with the evaluation of scholarship. The second half of this event looked at assessment practice in the context of library services and the evaluation of usage. Participants in this two-part webinar examined and discussed these issues. Confirmed participants for the May 12 roundtable include Joelle Pitts, Associate Dean, Administration, Planning, and Assessment, Carnegie Mellon University; Nancy Turner, Associate Director, Libraries, Temple University; Starr Hoffman, Director of Planning and Assessment, University of Nevada - Las Vegas; Laura Spears, Assessment Librarian, University of Florida, and Martha Kyrillidou, Principal, QualityMetrics LLC.
74 Videos
NISO Webinar

Helping people gain a greater understanding of the information community — our issues and concerns, challenges and opportunities — is core to NISO's mission. Our events are a key element of this, with our popular webinar program at their heart. And, following the NISO/NFAIS merger earlier this year, all NISO members can now attend all 14 webinars in 2020 completely free of charge! This includes an unlimited number of places and full access to a recording of each webinar for anyone who is unable to attend the event itself.
1 Video
Joelle Pitts

Associate Dean, Administration, Planning, and Assessment, Carnegie Mellon University

Joelle Pitts is the Associate Dean for Administration, Planning, and Assessment at Carnegie Mellon University Libraries. In that role she is responsible for library finances, access services, technical services including cataloging and acquisitions, operations, human resources, assessment, and reporting. Previously she served as the head of the Content Development and Academic Services departments of the Kansas State University Libraries. Joelle holds masters degrees in library science and business administration. She is a founder and board member of the award-winning New Literacies Alliance, an inter-institutional information literacy consortium dedicated to creating institutional, technological, and vendor-agnostic online lessons. Integrating her instructional design, collections, and management experience, Joelle’s research areas include: distance education and e-learning theory, design, and assessment; inter-institutional collaboration; collection assessment; as well as the intersections of scholarly communication and information literacy. She has published and presented on these topics at the local, national, and international level.
1 Video
Laura Spears

Assessment Librarian, University of Florida

Laura I. Spears, PhD. (, is the Director of the Assessment & User Experience and Associate University Librarian with the George A. Smathers Libraries. Her job responsibilities include examining library data that demonstrate library impact on the life of all types of library users. Recent publications focus on overnight library use, interdisciplinary examinations of library space use and the use of Appreciative Inquiry in CoLAB Workshops. Laura works closely with the UF Academic Assessment Committee and is currently the President of the Florida Library Association, and is co-Editor of the open-access, online, peer-reviewed journal, The Journal of Assessment in Higher Education.

25 Videos
Martha Kyrillidou

CEO, QualityMetrics, LLC

Martha Kyrillidou runs a consulting company, QualityMetrics, LLC, from Silver Spring, MD. She consults in management, evaluation, assessment and R&D activities. She helps libraries respond to customer needs through the development of user-focused services and culture that enhance the user-experience. Martha holds a PhD in library and information science from the University of Illinois at Urbana-Champaign, and an MLS and an MEd with specialization in evaluation and measurement from Kent State University.
1 Video
Nancy Turner

Associate Director for Organizational Research and Strategy Alignment, Temple University

Nancy B. Turner is the Associate Director for Organizational Research and Strategy Alignment at Temple University Libraries. In this role she supports data-driven decision making by cultivating a robust data collection infrastructure, provides oversight for assessment and research activities at the Libraries, and helps to develop organizational structures that align practice with the Libraries’ strategic actions. She has worked in other academic libraries (Syracuse University and New Mexico State University) in addition to public and special libraries. She received her B.A. in Anthropology from the University of Pennsylvania, a Master of Arts in Social Sciences from the University of Chicago, her M.L.I.S from Clark Atlanta and completed a Master of Education in Adult and Organizational Development from Temple University in the spring of 2021. Turner convenes the ACRL Assessment Discussion group and serves on the leadership team of the CORE Assessment Section.

She profiles local assessment activities on her blog Assessment on the Ground at . 

2 Videos
Starr Hoffman

Head, Planning & Assessment, University of Nevada, Las Vegas

Starr Hoffman (PhD, MLS, MA) is the Director of Planning and Assessment at the University of Nevada, Las Vegas Libraries. Her contributed volume, Dynamic Research Support for Academic Libraries, which addresses emerging methods of supporting faculty and student research in both public and technical service areas, was recently released by Facet Publishing and ALA. When she’s not playing with data in R or Tableau, she sometimes writes at: