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NISO Spring Project Management Training Series, Session Seven, Measuring Success, 6.25.20

What is a key performance indicator? How can you ensure that your KPIs and metrics align with your business objectives? As your product grows and matures, what techniques are available to you in stretching to meet new organizational goals? And, given the realities of the marketplace, when do you hit that point when it is time to retire that product?
41 Videos
NISO Training Series

NISO runs two, eight-week online training series each year, typically designed to provide early to mid-career information professionals with guidance on specific aspects of their roles, which they can then put into practice in their day-to-day work. Each session is recorded, shared immediately with participants, and made openly available after two years.
11 Videos
Chris Shillum

Principal, Swiss House Information

With more than 25 years of experience in product and platform development in scholarly communications and STM publishing, Chris Shillum is now helping industry groups formulate product and technology strategy in a time of rapidly changing business models, new technology, and increasing expectations from users and customers. Chris previously held a number of leadership positions at Elsevier where he touched many parts of the organization. Early in his career, he was asked to join the launch team working on what became ScienceDirect, one of the industry’s leading online platforms. During subsequent years, he gained broad experience by leading change programs for most of the major components of digital information platforms, including content management, search, identity and access management, big-data and personalized recommendation systems. Chris has also played a significant role in the broader STM industry and is a strong believer in the power of community-wide collaboration to solve tough problems and drive progress. He was a co-author of the original paper which led to the use of DOIs for reference linking, going on to spend 20 years working with Crossref, including 10 years as a board member. He was a founder member of the ORCID board, helping that organization grow from start-up to become a sustainable part of the scholarly infrastructure landscape. Chris was part of the committee which oversaw the NISO/NFAIS integration, and he continues to serve on the NISO Board. Over the past few years, Chris has devoted much time to solving the access problem in research information, co-chairing the RA21 project, and building a coalition of industry organizations to operationalize those recommendations as Chris holds a Masters in Electronic Systems Engineering from the University of York in the UK.
2 Videos
Patricia Brennan

Director of Product, Chan Zuckerberg Initiative

Brennan is a product professional currently working at the Chan Zuckerberg Initiative as Director of Product. She has extensive experience with SAAS, enterprise, and consumer products. Much of her career has been spent in the global R&D markets, and her expertise lies the application of technology, data science, and content analytics in product creation. She works across the full product lifecycle and particularly enjoys shaping and growing product teams. Previously, she held key roles at Thomson Reuters, Intellectual Property & Science Division, now Clarivate Analytics where she led the creation and development of new products from vision and strategy to launch and growth in the academic, life sciences, and intellectual property businesses.