Access to online resources is a lot more complex than it used to be. Changing expectations about data privacy are leading to greater scrutiny of who, what, when and why of sharing, impacting the current technologies supporting access to content (e.g., IP-based and federated access). The evolving regulatory landscape is increasing responsibilities for those collecting personally identifiable information. And then the pandemic upends the world by pushing remote access to the max.
This session walks through current and evolving changes in access methods to explore how the information community can maintain workflows that minimize access friction for users, deliver an engaging and personalized experience for service providers, and protect data privacy. We don’t have all the answers yet, but we know a lot of the questions and we’re expecting a lively debate about the rest!